As a Gold Sponsor, Deloitte Consulting is demonstrating its ongoing commitment to the Canadian CRM market. Deloitte Consulting, one of Canada’s premier CRM solutions provider, helps organizations transform how they market, sell and service their customers. The converging forces of accelerating customer power, rapidly changing business environments and evolving customer interaction channels and technologies are making the customer-centric enterprise a necessity to remain competitive. Deloitte Consulting provides a wide range of consulting services to help organizations become customer-centric, including Strategy, Process, Technology and Change Leadership.

"Our research has shown that customer focused organizations excel at three disciplines; Strategy, Architecture and Mind Set", says Mark Whitmore, principal and Deloitte Consulting’s CRM practice leader. "Deloitte Consulting brings the experience of more than 300 successful e-Business and CRM projects to bear to ensure our clients are successful with their CRM initiatives".

"We are pleased to have Deloitte Consulting on board as a Gold Sponsor," says Jacob Gordon, President of the eCustomerWorld.com Institute and Chairman of CRMPower 2000. "Deloitte Consulting’s track record of successfully delivering results for their clients demonstrates their leadership and commitment to CRM and e-Business. Deloitte Consulting has made a significant investment in e-Business tools such as ValuePrint^TM, an experience-based business case development tool and IndustryPrint^TM, industry-specific enterprise-wide business models, that lead to faster and more effective e-Business initiatives."

CRMPower 2000 will focus on the widespread proliferation of Customer Relationship Management (CRM) technologies, applications and solutions in the e-Business marketplace. It will provide Senior Corporate Executives, Marketing and Sales Directors, Customer Service Managers, Corporate Strategic Planners as well as IT and Telecom Professionals with novel insights into enterprise-wide CRM strategies. CRMPower 2000 will diffuse the hype about CRM and will demonstrate how an organization can implement and manage CRM solutions successfully and profitably.

The Conference will feature industry experts and speakers from world-class user organizations who will address powerful e-Business, CRM and customer loyalty strategies with special emphasis on solutions and benefits for key strategic business areas. These include: Marketing Automation, Sales Force Automation, Customer Support, Intelligent Customer Response, Lead Management, Help Desk, Campaign Management, Customer Data Analysis, Field Service Support, Executive Information Systems and Partner Relationship Management. Special sessions will cover the latest eSales, eCommerce, eMarketing, eService, eSupport and Customer Interaction Centres strategies. The Exposition will provide visitors the opportunity to witness, under one roof, cutting-edge CRM solutions at work. Ample networking opportunities will be available during the three-day event.

About Deloitte Consulting

Deloitte Consulting is one of the world's leading e-Business consulting firms, providing services to transform your entire enterprise - your strategy, processes, information technology, and people. With recognized industry expertise, Deloitte Consulting helps clients to create, defend and/or reinvent their business and economic models by guiding them through the crushing complexity of the digital economy.

Deloitte Consulting is part of Deloitte Touche Tohmatsu, one off the world's leading professional services firms, delivering world-class assurance and advisory, tax, and consulting services. More than 90,000 people in over 130 countries serve nearly one fifth of the world's largest companies as well as large national enterprises, public institutions, and successful fast-growing companies. Our internationally experienced professionals deliver seamless, consistent services wherever our clients operate. Our mission is to help our clients and our people excel. For more information, please visit the web site at www.dc.com.

About eCustomerWorld.com Institute

eCustomerWorld.com Institute is a division of eCustomerWorld.com, Inc, a private technology marketing, education and information publishing organization focused on business strategies & information technology solutions for the E-Commerce age.

- 30 -

For further information, please contact:

Peter Schram
Media Relations
Deloitte Consulting
(416) 867-8116

David Terry
President
ITPR
(416) 860-3899

Jacob Gordon
President & CEO
eCustomerWorld.com
(416) 467-0007