"In today's post dot-com era, we recognize that it is important to honour and share the spotlight with Canadian customers who have embraced eBusiness by investing in technology and by adopting it into their operations," said Jacob Gordon, President and CEO, eCustomerWorld Institute. "These organizations have invested their time, talent and energy. They have worked diligently together with their solutions partners to successfully propel their businesses to higher levels of productivity, profitability and competitiveness."

The submissions were evaluated by a selected award committee who judged each submission on its merit and elected to award a total of 21 Customer Solution Excellence Awards. For each Innovative Customer Solutions Award Category two trophies were presented: one to the Customer, the other to the Solution Provider. Two of the awards category winners were awarded the Overall CRM Solution Excellence Award and the Overall B2B Solution Excellence Award. The winners are as follows:

Name of Excellence Award	Winning Customer / eBusiness Solutions Partner
Collaborative Partnering Solutions	BROTHER INTERNATIONAL / SAP CANADA TOSHIBA OF CANADA / CHANNELWAVE SOFTWARE
Intelligence Storage Solutions	CHEVRON CANADA / MICROSOFT CANADA
Enterprise Application Integration Solutions	THE STAFFING EDGE / TELUS ENTERPRISE SOLUTIONS.
eMarketplace Solutions	AEROXCHANGE / ORACLE CORPORATION
Content Management Solutions	CONOCO CANADA / PANGAEA SYSTEMS
eInvoicing Solutions	GRAND & TOY / BCE EMERGIS
Mobile CRM Solutions	MOLD MASTERS LIMITED / PLAUT CONSULTING CANADA INFOWAVE SOFTWARE / KPMG CONSULTING
Contact Center Solutions	BANK OF MONTREAL / IBM CANADA COMPAQ CANADA / BLUE PUMPKIN SOFTWARE
Business Intelligence Solutions	CIBC / SAS CANADA SCOTIABANK / UNICA CORPORATION
Loyalty Program Solutions	CHUM TELEVISION / TELUS ENTERPRISE SOLUTIONS
Cross-Enterprise CRM Solutions	IOF FORRESTERS / SIEBEL SYSTEMS CANADA
Large Enterprise CRM Solutions	DYNAMIC MUTUAL FUNDS / LGS GROUP CN RAIL / SIEBEL SYSTEMS CANADA
Mid-Market CRM Solutions	WORKOPOLIS & GLOBE MEDIA / LGS GROUP
Small Business CRM Solutions	ELECTRIC LIBRARY CANADA / TELUS ENTERPRISE SOLUTIONS
Overall CRM award	IOF FORRESTERS / SIEBEL SYSTEMS CANADA
Overall B2B award	AEROXCHANGE / ORACLE CORPORATION

The ceremony took place in front of a distinguished audience comprised of Canadian eBusiness leaders, prominent corporate executives, authors, consultants and members of the Canadian media. The Master of Ceremonies for the Awards was Ann Medina, one of Canada's most familiar and respected broadcast journalists.

The distinguished members of the 2001 eCustomer World Awards Committee were as follows:

• Representing the Canadian Solution Providers Industry Community:
  Frank Tersigni - VP Marketing, LGS Group, an IBM company;



• representing the Canadian End User Community:
  Dolly Konzelmann-President, ICSA, Toronto Chapter and Laura Pollard - President, CRMA Canada;



• representing the Canadian Consulting and SI Communities:
  Betty Hodkinson - Director, DMR Consulting;



• and representing the Canadian eBusiness Trade Media:
  Martin Slofstra - Editorial Director, Plesman Communications.

For a second year in a row, Microsoft Canada Co. is the proud sponsor of these prestigious awards. David Willis, Director, Small Business and Channels, Microsoft Canada Co. welcomed the guests and delivered the opening speech at the awards ceremony.

eCustomer World Institute's Board of Directors has contributed all proceeds from the evening's ticket sales to the evening's ceremony of the Canter Fitzgerald Relief Fund to aid the World Trade Center emergency response and victim support effort in New York.

The 2001 eCustomer World Golden Awards are organized, produced and published by the eCustomerWorld Institute (ECWI).

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For more information or for pictures of the awards ceremony, please contact National PR by telephone at (416) 586-0180 or by email to Jessica Magno or Karen Gumbs.